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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.9 Manage Billing Inquires
Brief Description
Actors/Roles
Business Process Diagrams
Manage Billing Inquires Detailed Process Model Description
1.1 Evaluate Eligibility of Customer's Request
1.2 Search for Customer's Completed Bills
1.3 Populate Copy's Recipient Details
1.4 Request to Reprint Customer's Bill
1.5 Update Bill with Request to Reprint Bill
1.6 Select Bills for Re-Printing
1.7 Extract Bill for Printing
1.8 Produce Formatted Bill
1.9 Send Bill to Customer
2.0 Receives Bill
2.1 3.4.1.1 Manage Customer Contacts
Installation Options - Control Central Alert Algorithms
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